Last updated: October 27, 2026
Our 30-day money-back guarantee covers items that arrive damaged or defective. If your order has a problem, our customer care team is here to help.
1. Return eligibility
- We gladly accept returns if your item arrives defective or damaged. Contact us within 30 days of delivery.
- Eligible returns are free of charge. Please retain the item, packaging and included accessories while we review your request.
- Returns for reasons such as a change of mind are not accepted.
2. How to return an item
- Email mnaksiy819647@outlook.com within 30 days of delivery. Include your order number and the reason for your return or exchange.
- We will provide a Return Authorization Number (RAN), free return arrangements and detailed instructions. Please contact us before sending anything back.
- Pack the item securely with its original packaging, tags, accessories and documentation, and include the RAN.
- Follow the shipping instructions provided by our team. Eligible returns are free of charge.
3. Refunds
Once we receive the return and verify its condition, we will process the approved refund or exchange within 3 days. Refunds go to the original payment method. The time for funds to appear depends on your payment provider. You may choose store credit instead if you prefer.
4. Damaged, incorrect or missing orders
Contact us promptly if an item arrives damaged, defective or different from your order so we can resolve the issue. We will help arrange a free return, replacement, repair or refund for damaged or defective items as appropriate. If tracking shows no delivery after the estimated delivery window, we will reship your order at no extra cost.
5. Exchanges
We can help arrange a replacement for an item that arrives damaged or defective. Please contact us before returning it.
6. Return contact and address
Email: mnaksiy819647@outlook.com
Phone: +852 9701 4175
Working hours: Monday–Saturday, 9 am–10 pm (Hong Kong time, UTC+8).
Registered business address: Room S028, 2/F, Capital Plaza, 61–65 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong.
Please contact us for authorization and the return destination before sending your parcel. Do not send returns to the registered business address without confirmation from our team.
7. Policy updates
Updates will be posted on this page. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.