Have a question before ordering or need help with a purchase? Here are answers to common questions. You can also contact our team.
How do I choose a bag?
Check the dimensions, materials and options in the product listing. Contact us if you need more information before ordering.
What is included with my order?
Included accessories or packaging are listed with the item. An optional gift box may be selected at checkout for the displayed additional charge.
Where do you ship, and how much does it cost?
We deliver to the destinations offered at checkout, including the United States and Europe. Standard tracked shipping is free with every order.
When will my order arrive?
Orders normally ship within 2–3 days. Estimated delivery is 7–19 days, depending on the destination, customs and carrier. See our Shipping Policy.
How do I track my order?
Your tracking number is sent by email after dispatch. If you cannot find the message, check your spam folder or contact us with your order number.
What if my parcel is lost or my item arrives damaged?
Contact us promptly with your order number and details of the problem. If tracking shows no delivery after the estimated delivery window, we will reship your order at no extra cost. For items that arrive damaged or defective, contact us within 30 days of delivery so we can arrange a free return, replacement, repair or refund as appropriate.
Can I return or exchange an item?
We gladly accept free returns if your item arrives defective or damaged. Contact us within 30 days of delivery and before shipping anything back. Read our Returns Policy for details. Your rights under applicable consumer law are unaffected.
When will I receive my refund?
We process approved refunds within 3 days after receiving and checking the return. Refunds go to the original payment method; your provider’s processing time may vary.
What currency and payment methods can I use?
Prices are shown in USD. The payment methods available for your order are displayed at checkout.
Will import duties or taxes apply?
Destination authorities may assess duties or taxes under local rules. Contact us before ordering if you have questions about your destination.
Can I change my order or request a receipt?
Email us as soon as possible with your order number. Changes depend on whether the order has already been processed or dispatched. We can also help you obtain your order confirmation or receipt.
How can I reach customer care?
Email mnaksiy819647@outlook.com or call +852 9701 4175. Our working hours are Monday–Saturday, 9 am–10 pm (Hong Kong time, UTC+8). Please check your spam folder if you are waiting for an email reply.